Welcome to saisai.co.uk (“we”, “our”, or “us”).
These Terms & Conditions outline the rules and guidelines for using our website and purchasing our products.
By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions.
1. About Us
Website:www.saisai.co.uk
Business Address: 26 Chalk Farm Road, London, UK, NW1 8AG
Email: [email protected]
We are an online retailer offering gothic and alternative clothing, accessories, and related products.
2. Use of Our Website
By using our website, you agree to:
- Provide accurate information when creating an account or placing an order
- Not use the website for unlawful or fraudulent purposes
- Not attempt to damage, hack, or interfere with the website or its security system
We reserve the right to refuse service or cancel orders if suspicious, harmful, or fraudulent activity is detected.
3. Product Information
We make every effort to display accurate product descriptions, colours, and images.
However:
- Colours may vary between screens
- Measurements are approximate
- Stock availability may change without notice
We reserve the right to update or remove products at any time.
4. Pricing & Payment
All prices listed on the website are in GBP (£).
We accept payments through PayPal and Worldpay.
We do not store or process card details directly — all payments are handled securely by these third-party providers.
We reserve the right to update prices at any time, but confirmed orders will not be affected unless there is an obvious pricing error.
5. Order Processing & Shipping
By placing an order, you agree to our Shipping Policy.
Order Processing
- Standard orders: processed within 36–48 hours
- Express UK orders: processed within 18–36 hours
Shipping Methods
- UK: Royal Mail or FedEx
- Europe: Royal Mail International Tracked or UPS Economy
- Worldwide: Royal Mail International Tracked or UPS Economy
Shipping Fees
- UK: Free
- Europe: £15 flat rate
- Worldwide: £25 flat rate
Delivery times may vary due to courier delays, customs checks, or external conditions.
6. Returns & Exchanges
By placing an order, you agree to our Returns & Exchanges Policy.
Key points:
- Return/exchange requests must be emailed within 14 days of receiving your order
- Items must be unworn, unused, and in original condition
- Return postage is not free for any customers
- Exchange shipping fees:
- UK: Free(Standard service),£10(Express service)
- Europe: £15
- Worldwide: £25
- Refunds may take up to 10 working days after approval
Return parcels lost or damaged in transit are not our responsibility. We strongly recommend tracked postage.
Once the order has been handed over to the carrier, we are unable to take further action. We do not accept responsibility for delivery issues caused by incorrect or incomplete address details, including but not limited to an incorrect house number or missing postcode etc.
7. Cancellations
You may request to cancel an order before it is processed or dispatched.
Once an order has been shipped, you must follow the standard return process.
We reserve the right to cancel orders for reasons including:
- Payment failure
- Stock availability
- Suspicion of fraud or misuse
- Incorrect pricing due to an obvious error
8. Account Registration
Customers may create an account to speed up checkout and view order history.
By registering, you agree to:
- Keep your login details secure
- Be responsible for all activity under your account
- Notify us if you suspect unauthorised access
We may suspend or close accounts for misuse or violation of our policies.
9. Privacy & Data Protection
Your privacy is important to us.
All personal data is handled according to our Privacy Policy, in compliance with UK GDPR.
We do not sell or trade customer information.
10. Intellectual Property
All content on saisai.co.uk, including text, images, graphics, logos, and website design, is owned by us and protected by copyright laws.
You may not:
- Copy, reproduce, or distribute site content
- Use product photos for commercial purposes without permission
- Claim ownership of any content from this website
11. Limitation of Liability
We are not responsible for:
- Delays caused by shipping carriers
- Customs charges or delays for international customers
- Losses resulting from misuse of products
- Website downtime, errors, or technical issues
- Loss or damage during return shipping
Our liability is limited to the value of the order placed.
12. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be posted on this page with an updated date.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Email: [email protected]
Website:www.saisai.co.uk
Address: 26 Chalk Farm Road, London, UK, NW1 8AG
14. Company Information
Business Name:ZIZI&SAISAI LTD
Company Registration Number: 06957431
Registered in: England & Wales
VAT Number: 977359850
Registered Office / Trading Address:
26 Chalk Farm Road, London, UK, NW1 8AG