1. Introduction
Welcome to saisai.co.uk (“we”, “our”, or “us”).
We are an online shop offering gothic and alternative clothing and accessories.
We are committed to protecting your personal data and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR).
By using our website, you agree to the terms of this Privacy Policy.
2. The Data We Collect
We only collect information necessary to operate our online store, process orders, and provide customer service.
2.1 Information You Provide Directly
We collect the following personal information when you place an order, create an account, or contact us:
- Full Name
- Billing Address and Shipping Address
- Email Address
- Phone Number (if provided)
- Order Details and Purchase History
- Messages sent through the contact form
2.2 Payment Information
We do not store or process payment card information.
Payments are securely handled by third-party payment processors such as PayPal or Worldpay.
Your payment details are processed directly by these providers according to their own privacy policies.
2.3 Automatically Collected Data
When you browse the site, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Cookies (see Section 7)
This information helps us improve the website and maintain security.
3. Why We Collect Your Data (Legal Basis)
We process personal data under the following UK GDPR legal bases:
- To fulfil your order
- To manage your account, if you register
- To respond to enquiries (legitimate interest)
- To prevent fraud and maintain website security (legitimate interest)
- To comply with legal obligations, including tax and accounting laws
We do not use your data for marketing newsletters.
4. How We Use Your Data
We use your data to:
- Process and ship your orders
- Contact you regarding your purchase
- Provide customer support
- Allow you to log in and check out faster
- Maintain and improve website functionality
- Detect and prevent fraudulent activity
5. Sharing Your Data
We do not sell or trade personal data.
We only share your information with trusted third parties when necessary, such as:
- Payment processors (PayPal, Worldpay)
- Shipping companies (to deliver your order)
- Website hosting & security providers
Each third party receives only the minimum data required to perform their service.
6. Data Retention
We retain customer information only for as long as necessary to:
- Fulfil your order
- Meet legal and accounting obligations (usually up to 6 years in the UK)
Your account information remains until you request deletion.
7. Cookies & Analytics
Our website uses cookies to:
- Enable essential website functions
- Improve user experience (e.g., keeping items in your basket)
- Analyse website traffic
If tools such as Google Analytics are used, they may collect anonymised visitor data to help us understand how customers use the site.
You may disable cookies at any time through your browser settings.
8. Your Data Protection Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent (if consent was requested for any purpose)
To exercise these rights, please contact us using the details below.
9. Data Security
We use appropriate technical and organisational measures to protect your data, including:
- Encrypted checkout (SSL/HTTPS)
- Secure third-party payment processing
- Restricted access to customer information
However, no online service can guarantee 100% security.
10. Children’s Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal data from minors.
11. Changes to This Policy
We may update this Privacy Policy occasionally.
Any updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: [email protected]
Website:https://saisai.co.uk
Business Address: 26 Chalk Farm Road, London, UK, NW1 8AG